TRI-LEC Auto Electrical Privacy Policy

1. About this Policy

This Privacy Policy explains how Trilec Pty Ltd (ABN 19159750071), trading as TRI-LEC Auto Electrical (“TRI-LEC”, “we”, “us” or “our”), collects, holds, uses and discloses personal information in connection with our business of providing auto electrical diagnostics, repairs, installation and maintenance services to owners and operators of vehicles, plant and equipment, including commercial and government fleet clients.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and, to the extent it applies to us, the Australian Privacy Principles (APPs). Businesses with turnover of $3 million or less are generally exempt from most obligations under the Privacy Act (subject to certain exceptions). Regardless of whether that exemption applies to a business of TRI-LEC's size, we have chosen to handle personal information in accordance with the practices set out in this Policy.

2. Personal information we collect

The personal information we collect depends on the nature of our dealings with you. It may include:

•          your name, business name, position and contact details (address, phone number, email);

•          details of the vehicle, plant or equipment you ask us to service, including registration/identification numbers, make, model, VIN and service history;

•          billing, invoicing and payment details;

•          correspondence, service requests, quotes, complaints and feedback you provide to us;

•          where you are a job applicant, information provided in an application, resume or reference; and

•          CCTV footage recorded at our premises for security purposes. Signage is displayed at our premises to notify visitors that CCTV is in operation.

We do not access, use or retain vehicle telematics, GPS or dashcam data as part of our diagnostic or servicing work. We do not operate a mobile application and do not collect GPS or location data from individuals through one.

3. How we collect personal information

We generally collect personal information directly from you, or from the business or organisation you represent, when you:

•          contact us for a quote, to make a booking, or to request our services;

•          sign a Service Authorisation or enter into a services agreement with us;

•          complete a tender, panel or credit application, or provide compliance/insurance documentation as part of a commercial engagement;

•          communicate with us by phone, email or in person; or

•          apply for employment with us.

We may also collect personal information through our website, which may use cookies or analytics tools, and which includes an enquiry or booking contact form that captures details such as your name, email address and phone number.

Where reasonable and practicable, we collect personal information directly from you. We do not use automated systems to make decisions that significantly affect individuals (for example, decisions about credit, employment or service eligibility) without human involvement. If this changes in future — for example, if TRI-LEC adopts software that uses automated or AI-assisted decision-making about customers or job applicants — this Policy will be updated to meet the transparency requirements commencing under the Privacy Act from 10 December 2026.

4. Why we collect, hold and use personal information

We collect, hold and use personal information for purposes including:

•          providing quotes and carrying out the auto electrical services you or your organisation request;

•          invoicing and processing payments, and managing accounts and credit arrangements;

•          communicating with you about bookings, works in progress, and completed services;

•          service and registration reminders (for example, that a vehicle may be due for a service);

•          customer satisfaction surveys and follow-up regarding our products and services;

•          internal marketing, including advising you of offers, store information or updates that may be relevant to you (see section 8 below on your choices);

•          meeting reporting, audit and compliance obligations under contracts with our commercial and government clients (for example, service records required for a fleet maintenance contract);

•          maintaining the security of our premises (CCTV); and

•          complying with our legal obligations, and managing any legal claims or disputes.

This is consistent with, and supplements, the consent provisions in clause 16 of our Service Agreement.

5. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

•          vehicle or parts manufacturers, where necessary to process a manufacturer warranty claim or recall;

•          our subcontractors, where we engage a subcontractor to perform part of the works;

•          our professional advisers (including our accountant, lawyers and insurers);

•          Simpro, for job scheduling and customer relationship management;

•          Xero, for accounting and invoicing;

•          Square and NAB Transact, for processing card payments; and

•          government or regulatory bodies, or other third parties, where required or authorised by law, or where necessary to establish, exercise or defend a legal claim.

Where a service is provided in relation to a fleet contract with a commercial or government client, we may provide service records, compliance and reporting information to that client as required under the relevant contract.

6. Overseas disclosure

Square, which we use to process card payments, is part of a global payments group and may disclose personal information to recipients located overseas, including in the United States, Canada, Japan, the United Kingdom and the European Union, as part of its payment processing infrastructure. You can find further information in Square's own privacy notice, available at squareup.com/au.

Our other software providers (Simpro, Xero and NAB Transact) primarily store and process Australian customer information within Australia. However, as is common with cloud-based software, these providers may, from time to time, use offshore infrastructure, hosting or support functions. We do not otherwise disclose personal information to overseas recipients.

7. Data quality and security

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include restricting access to personal information to staff who need it to perform their role, and using password-protected systems.

If we experience a data breach that is likely to result in serious harm to any individual whose personal information is involved, and to the extent the Notifiable Data Breaches scheme applies to us, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with that scheme.

8. Marketing and your choices

We may use your personal information to contact you with service reminders, satisfaction surveys, or information about offers or updates that we consider may be relevant to you, consistent with clause 16 of our Service Agreement. You may opt out of receiving marketing communications from us at any time by contacting us using the details in section 11 below, or by using any opt-out or unsubscribe function included in the relevant communication. Opting out of marketing does not affect our ability to send you information necessary for the performance of services you have requested (for example, an invoice or a message about a booking).

9. Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected. We retain financial/invoicing records and service/job records for at least seven (7) years, consistent with our general record-keeping practice.

10. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details in section 11 below. We will respond within a reasonable time. In some circumstances we may be unable to provide access (for example, where required or authorised by law), in which case we will explain our reasons.

11. Complaints and contact

If you have a question or concern about how we handle personal information, or wish to make a complaint, please contact us at:

TRI-LEC Auto Electrical Service Centre — 1800 TRI LEC (1800 874 532), or by email at admin@tri-lec.com.au

We will investigate any complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or in the law. The current version will be available on our website at www.tri-lec.com.au and on request. This Policy was last updated on 1 October 2026.